The NSNZ Operational guidelines are intended to supply our organisations with grassroots procedures, tips, tricks and resources needed to ensure they have all that is required to establish and run an effective Neighbourhood Support group locally.

This section will assist an organisation to:

  • Understand the steps to starting a Neighbourhood Support Group

  • Provide tips on how to maintain a sustainable network

  • Understand what resources are available and how to go about ordering them

  • Understand what is involved in running events

  • Scope the requirements and options for a local database


It is important to note that NSNZ is working very hard to create national consistency, whilst recognising that each community is different in one way or another.

The Neighbourhood Support model is a nationally recognised brand with the flexibility to enable localised communities the ability to add local flavour, ensuring a workable programme best suited to their diverse community.

If you have any suggestions for additional information you would like to see included in this section, please email our Community Advisor, Kelsey Scarr

Useful Documents

Pre-Employment Forms



If you're interested in securing insurance for your organisation, Rothbury's Insurance offers a Community Support Package at a discounted rate through our membership with Community Networks Aotearoa. Your premium will also be based on your annual income. The package includes:​

  • Public Liability​

  • Statutory Liability

  • Management Liability (includes employment issues, cyber security)


For more information, contact Kelsey: kelsey@neighbourhoodsupport.co.nz

Gets Ready Database


Gets Ready is a website (and mobile app) that provides an online database platform to support Neighbourhood Support Groups, the EOC (emergency operations centre), council staff and the community. This is relevant across day to day life, minor incidents (boil water notices or fire bans etc) and major incidents (earthquakes, floods, fires etc). Its primary facets are:

  • Tools to communicate via multiple channels to everyone, or to specific areas or categories of people

  • A network of contacts in the community

  • A self-managing and growing database of the entire community

  • The ability for situation reports to be sent from the community to the EOC in a structured manner


Top of the South Neighbourhood Support have kindly put together the following training guides to assist their staff and volunteers with using / managing the database. Feel free to use these as a template to personalise these documents to suit your local needs.



For more information about Gets Ready, contact Isaac: isaac@webmad.co.nz


Neighbourhood Resilience Plan

Creating safe, resilient, and connected communities.