Tips + Advice

Who to Contact in an Emergency

When to call 111

​

Dial 111 for any emergency, such as

​

• There is a fire of any sort.

• You need an ambulance because someone is seriously hurt.

• Someone is breaking into your house right now.

• There is car accident where people might be hurt, or cars are blocking the road.

• Someone has been assaulted and the offender is still there.

• You are afraid for your safety and / or for those around you.

• You need an emergency Police response.

​
 

When to use 105

​

105 is the non-emergency contact for NZ Police. You can phone them 24/7 or report online at 105.police.govt.nz. Examples of when to use 105:

​

• Your car or bike has been stolen.

• Someone has vandalised your wall.

• You’ve lost your wallet or phone, or your handbag was stolen at the library.

• Someone broke into your car and might have taken something.

• You’re a retailer and someone has shoplifted or driven off without paying for gas.

• You suspect a scam or drug dealing.

• Your house has been burgled (if you think the burglar may still be in your home, or running down the street, do not go inside - contact Police immediately by calling 111).

​

You can also use 105 to:

​

• Add information to your existing Police report

• Get in touch with your local Police station

​

If you can’t get through to 105 for any reason, please call 0800 105 105.

​​

​

Call *555 (mobile phone only)

​

• For urgent but not life-threatening traffic matters that don’t need an emergency response.

• Continuous poor driving.

• Traffic congestion, breakdowns, and obstructions on the highway.

• Please note: *555 calls are answered with less priority than 111 calls.